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I went to the store today to purchase some items. There was a sign on the door stating one person/per car/per family in the store.
I asked the manager when I walked in if that meant one person per in the store cause that’s quite an ambiguous statement in my eyes. She said no. So I went on my merry way and went to look for various items as I didn’t want to go to more stores as I wanted to shop in just one store for everything. Unfortunately, I couldn’t get everything because they were out of a few things I needed.
I did take my time going up and down the aisles to make sure I didn’t forget anything. The manager happened to be at the counter when the sales attendant was at register. The sales attendant asked me if I found everything. The manager then made a comment that I should have which leads me to believe that she must have been watching me the whole time.
I never write consumer complaints ever but the attitude and the demeanor of this manager has outraged me!! I will never shop at that Family Dollar from now no matter how great the sale is due to this manager. Dear Family Dollar management, you need to do a better screening of your managers on customer service. The loss of one customer can lead to the loss of valuable customers through terrible experiences and word of mouth.
I am a very understanding person.
If the manager was having a bad day, leave it at home as I have been told in customer service jobs. This store location #7322 doesn’t deserve any stars for manager customer service.
User's recommendation: Shop elsewhere until this manager is gone.
Product or Service Mentioned: Family Dollar Sales Representative.
Preferred solution: Training on excellent customer service for the manager .
Family Dollar Pros: Good deals this week.
Family Dollar Cons: Terrible parking lot, Rude manager.
Location: 864 E Highway 44, Winner, SD 57580