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2 comments
4.3

Was unable to use so advertised smart coupon on tide liquid $2 off because it wasnt on the site n the cashier was rude and refused to over ride and give me the coupon. I did go ahead with the purchase.

Store number 06358 time 13:59. I shop your store because of the coupons, I also have had this happen once before but the manager at that time did over ride and Honored the coupon.

Product or Service Mentioned: Family Dollar Cashier.

Reason of review: Not as described/ advertised.

Monetary Loss: $2.

Preferred solution: Price reduction.

Family Dollar Pros: Affordable products because of the smart coupons, Good to run in and get cleaning things, Products.

Family Dollar Cons: Cashier very rude, Being bullied.

Location: 1057 E Broad St, Elyria, OH 44035

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#1814610

Employees actually aren't supposed to manually override prices when the smart coupons don't work. All managers were emailed specific instructions from corporate when they first introduced smart coupons, and not manually overriding was the number one rule.

Unfortunately, most times if you report issues to corporate they will just tell you what you want to hear while continuing to tell employees to do the opposite. Some managers can get away with it depending on their reputation with the company but normally when a cashier does it they are investigated by loss prevention, even if it's just a few pennies.

Crazy. That company is 100% *** backwards

#1814984
@PissedConsumer1814610

Just like the Religious Right's views and attitudes toward LGBTQ people.

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