Family Dollar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Family Dollar has 2.1 star rating based on 2090 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Family Dollar to a friend or colleague.
- Rating Distribution
Pros: How close they were to my house, Close to home, Convenient.
Cons: Customer service, Poor customer service, Managers attitude in dealing with my situation.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Family Dollar has 2.1 star rating based on 2090 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Family Dollar to a friend or colleague.
- Rating Distribution
Pros: How close they were to my house, Close to home, Convenient.
Cons: Customer service, Poor customer service, Managers attitude in dealing with my situation.77% of users think that Family Dollar should improve its Customer Service.
62% of users say that they won't use Family Dollar in the future for similar services or products.Recent recommendations regarding this business are as follows: "Never return", "Have a working phone number in ALL stores", "Double check your receipt", "Nothing. Since you have changed your coupon policy I will now start going to your computer store Dollar General. Store.", "Don't go in family dollar on 79th eberhart".
Most users ask Family Dollar for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Customer service is poor
User's recommendation: Donβt call
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Wayne, IndianaIllegal activities
I was a assistant manager for Family Dollar at Rudisill and Broadway location in Fort Wayne Indiana I Not only was bullied harass discriminated and retaliated against when I got a hold of the quote on quote Integrity matters where there's no fear of retaliation hotline which cause exactly that my manager refused to listen to me whenever I try to mention the sexual harassment on top of the discrimination and everything made from not only him but the coworkers but I was forced to sign a document or a write-up a final write-up I had no idea of any other write-up so I have not signed any other write-up I have never received a write-up in any job that I've ever worked until after I started trying to call HR about the situations that have been going on I worked almost a 15 hour shift during a remodel from 3:00 p.m. as the one assistant manager left early leaving the remodel crew by themselves all the way up until 8:30 a.m. without a break I have only taken about six breaks Within the three or four months I work there since June 14th not only that but it was brought to the manager's attention that one of the co-workers was leaving work to go by *** and would be gone for hours at a time they also know or knew that this coworker was smoking it in the store building he also knew that many other employees including himself was taking damaged items and putting them in their vehicles or taking them home some not having been even damaged and nothing was done about that there was screaming and cussing going on in the store while open which nothing was done about but when I was left alone with medical conditions in which I was not able to be in a store by myself and I was on the phone with HR and my district manager a customer and an employee supposedly both twisted my words around to explain that I headset that this manager said it was okay for the associate I previously mentioned was allowed to stay in the store after hours and sleep there when the store was closed now I did not want to go this route and I loved working for the store besides the management but I'm going to start taking legal action if I cannot get a hold of anybody I apologize but not only did I receive psychological trauma to where I was afraid on anything I did because they would use it against me I was afraid to leave my bag around anyone because I found my stuff scattered across the floor and I've had things stolen Not only was I afraid to say anything to anyone but it caused me complete and utter distrust in anyone higher up so between the discrimination and the illegal activities and everything taken against me as retaliation with the last 2 weeks especially not even including on when I first started working here I will pursue to file charges if actions are not taken for how they have wronged and did me there were times I was stuck on register the whole entire shift yes I know that register is one of my assigned duties but with my medical conditions which everyone knew about and that I have mentioned on multiple occasions if I have to use the restroom I cannot just wait I have to go and I'm not about to leave up front and use a restroom when my coworker is nowhere to be found even though I had messaged them and said and explained I had to use a restroom I was forced to hold it for over 2 hours which caused more health conditions and issues the way that I was treated since I got into the store and how many times I have expressed my concerns I can't stress enough that I somehow will find a way to press charges the hostile environment along with how they environment is around and the mess and the safety issues especially here recently OSHA will also be getting involved if I cannot talk to someone from corporate about the situation I am not the only employee that has been harassed and bullied out of the company from this specific store and location and team I have over 100 screenshots of harassment bullying inconsideration to disabilities on top of inconsideration to an employee psyche and mental health the photos below attached are the safety hazards that we have had to work in multiple times I apparently didn't have enough characters to say everything I wanted as a solution I want closure that this will never happen again to anyone else I want closure that all the psychological trauma on top of how I was treated to stop I want to be able to call HR and not risk what I had to go through what would I like to get I would but I would like is for corporate to call me someone higher up than HR someone higher up then district manager someone higher up the manager someone that I know I can trust to get something done about a situation what I want is for a company to take employers concerns seriously I want to be able to call HR and not worry about the whole world Crashing Down because as this whole situation panned out I became suicidal I wasn't going to because my kids and my family are more important but they're bullying and their abuse and their hostile environment cause me more mental health issues than I had previously now what I want is my rights as a human being on top of an employee or having been an employee compensation for how it destroyed my family life my mental state everything in my life has crashed because of this the actual address as I couldn't find it in the list is
- Products
- Convenient
- Product availability
- Management
- Harass disabled customers
- Staff
Preferred solution: I want compensation for all the mental trauma they did location 102 East Rudisill Boulevard Fort Wayne Indiana 46806 as well as when we helped out at Broadway which is 2011 Broadway, Fort Wayne, IN 46802
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Augusta, South CarolinaBad customer service
- Coupons
- Bad customer service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plattsburgh, New YorkEmployee at your store yesterdayβ¦.
User's recommendation: Donβt say anything about the discount in front of that kid work. He should have a manager by him while people are checking out. He is very rude. He should be retained. Iβm a manager and you donβt treat customers that way.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverdale, IllinoisSale refused by Store associate
I was in the store to purchase some items. I use your Family Dollar app scan my items.
It was a cheaper price through the app. And then it was on the shelf and the Clark refused to give me the price that it stated in the app. They said that we can't use the app to scan for prices. But it is the Family Dollar app called the manager over manager refuse.
To adjust the price in short about the cereal on the shelf for $5.25 in the app. It was $4.75 they wouldn't w change the price. I had maybe 4 items that needed a price change and they refuse to do it.
Store #0634* *** W 144th st Riverdale IL Can someone please explain to me why the app has different prices than in the store? And if the app is for the customers to be able to scan the product , why can't we get the price that is listed in the app?
- Convient location
- Friendly associate
Preferred solution: Gift card to return and a prive match from the family dollar app should be accepted.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkAbout a return that I couldn't return so false advertising
I am very upset I purchased a Cabelas gift card for $50 at Family Dollar on Sheridan Dr., Buffalo, NY last week I no longer need it because my sister bought the same thing for my father for his birthday. I looked online before I went into Family Dollar and it said if you were with in the time limit of 30 days and you have your receipt.
You will be able to exchange everything even gift cards so I dont understand why they couldnt put it back on my credit card. I understand that it did say you cannot get cash back anytime with returns but I dont understand why they couldnt give me a credit on my credit card for $50.
- Cheaper than most stores
Preferred solution: Full refund
User's recommendation: Be careful when purchasing store or restaurant gift cards not just the money gift cards! It says online you are allowed to return your items including gift cards as long as itβs within 30 days and you have your receipt. They did say no cash refund but I paid with a credit card and it would be very easy for them to just give me the $50 back on my credit card so Just keep me his in mind!
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Verified Buyer | Grove City, OhioGift card issue
User's recommendation: Do not trust Family Dollar!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Worland, WyomingOnline advertising price and store location price
- Know how to be dishonest
- Customer support phone number is a joke
Preferred solution: The item I wanted at the lower price but management said there is nothing he could do so I didn't even buy them just walked out
User's recommendation: Find a more honest company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Camden, New JerseySmart coupons
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Corona, CaliforniaEmployee Put his hands on me and my FiancΓ©
Yes, this happened on Sept 4th, 2023 and the location was on Patton Ave in Asheville NC. At 6pm in the evening.
Myself and my FiancΓ© was shopping for my son some school supplies and a couple pairs of pants and they did not have the right size so I decided to just go to a different store. On my way out I saw they had toothpaste for a $1 a tube and I bought one tube. After I paid for it, the employee started staring at me and looking mean and angry. I asked him was he alright and he said, *** No You need to open your purse NOW.
He was screaming at me the whole time. So I let him look into my bag and he didnt see anything cause I didnt steal anything. I literally opened it up right in front of everyone in the store and everything and then he was like thats *** Loud and very aggressively. Then he turned towards my fiancΓ©e and said give it up buddy or Im going to beat your *** And then he got in his face and started pushing him.
He also got in my face as well and trying to make me give him my purse and I stumbled and fell also. He then followed us outside to our vehicle and he tried to get our tag # and took a picture of it. I told him I was going to call the law and then my fiancΓ©e came up to him and told him not to get into my face anymore. Or put his hands on me.
N thats when he started fighting my fiancΓ©. He push him down in the parking lot and stole my fiancΓ©s hat when it fell off his head whenever he pushed him down. N my fiancΓ© was like give me my hat back and he threw it on the ground and tried to punch my fiancΓ© in the face several times. I called the law and I hollered it out that I called the law and he finally stopped trying to beat on my fiancΓ©.
My fiancΓ© has stage 3 stomach cancer and has been in treatment for months. And is sick and under wait. If he would have been better then he wouldnt have got the upper hand on him. The employee even called me and him names.
I need help getting justice. Im going to go take charges out on him.
Asap. (BTW HE WOULDNT GIVE US A RECEIPT)-
(HE BROKE MY FIANCΓS CELL PHONE AND SHATTERED THE SCREEN WHEN FIGHTING HIM) PICTURE IS BELOW
User's recommendation: Stay away from that store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore closed early
Preferred solution: This needs fixed..
I guess they open the store when they feel like it.
Preferred solution: The corporate office needs to send someone to store 1735 on decker boulevard because another customer said that they closed the store in the middle of the day
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Verified BuyerCannot reach anyone regarding a return
I have a return of a few items it's under $10. However I cannot find my original receipt which wasn't given back to me when I returned a previous item on same receipt as the items I'm trying to return now.
I do have a return receipt from that does list all the info from the original receipt. The original store says they cannot do the return.
I just would like to have the items returned & put back on my debit card I have a record on my debit card of the purchase as well. My name is Lynette & phone 602 596 **** I'm in Phoenix, AZ & store I bought the items is 1628 w camelback rd, Phoenix, AZ 85015.
- Convenience of neighborhood store to shop at
- Return policy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer complaintcomplaint/Information
Refused to let me am disabled man with a service dog shop with this backpack/ wallet on his back but allowed a women to shop and purchase items with her backpack/ wallet on her back than attempted criminal extortion and called the police on me for standing up for my civil liberties and my 4th amendmentdont t fon
Preferred solution: Apology
User's recommendation: Don't shop and dollar tree or family dollar anymore
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Doylestown, PennsylvaniaOverpaid
User's recommendation: No bad arear
Complaining
Preferred solution: I just want them to stay open until the posted closing time or change the closing time.
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The person who said she is entitled to a settlement and more. NO.
She admitted that she lied about being harassed. The only reason she confessed was they had proof of her lies on camera.
She is entitled to nothing. She is not a good employee if she bashes her store and the whole company. She needs to grow up needs to grow up.
Guest-245**** She is NOT entitled to a thing, she lied about the harassment, well she was forced to since they had cameras. She lied about the harassment just so she can get money from them.
Did you not admit that you lied about being harassed just to get a settlement SMH.
I saw that as well. Why did they delete that post?
Guest-245**** She is NOT entitled to anything. She is a fraud, and a thief and she admitted that she lied about being S harassed just to get a payout.
Yes Family Dollar store is as bad as an employer can get. I have worked there and all they want is for you to do twice as much work as you get paid for.
But then they close when nobody will work. Because these managers aren't going to do it.
They should hire robots to do the work as a human. But I realize that would cost way more than what these *** stores are willing to pay.
You want compensation INSTEAD WORK FOR YOUR MONEY.
I did work I killed myself for that company any they treated me like trash
You are trash asking for compensation. You act like trash, you get treated like trash.