Family Dollar

Please see below for what I submitted via their feedback form:
I am having issues with returning and/or exchanging items at several of your stores in the San Antonio, Texas metro area. I have attempted to return and/or exchange items, according to your return policy, listed on the familydollar.com website.

Several stores (I have attempted returns and/or exchanges at a minimum of 5+ stores) are not adhering to your return or exchange policy and are requiring me to return on a weekday during daytime hours when the store manager is present. Please note that this happens even when an assistant manager or a shift leader is there. I am a Senior Tax Accountant, working 80 to 90 hours a week, and my schedule on weekdays includes being at work before the stores open and leaving work after they close. Thus, I am unable to come during the day on weekdays when the store manager is present.

In addition, I have attempted to return and/or exchange on Sunday, my only day off, only to be told to return on a weekday during daytime hours when the store manager is present. The customer representatives are in violation of your return policy for the following reasons listed below:
1) The original return included a digital coupon and the store associates are not trained to change the price in the cash register.
2) Not allowing returns and/or exchanges when it involves a clearance item, even though all of your return policy criteria are met.
3) Not allowing exchanges, even with the receipt, when the item is still in the original packaging and is within the 30-day time period; therefore, in adherence to your return policy.
I am a loyal customer and visit your stores religiously every Saturday at 8 PM and have spent hundreds of dollars within the past six months. I do enjoy taking advantage of your weekly advertised deals and digital coupons; however, my weekly visits are quickly becoming both time-consuming and inconvenient. In addition, I have items that I am now forced to keep but have no use for due to your customer representatives' continual violation of the return policy on multiple occasions; as a consequence, the 30-day time period has expired.

Furthermore, I have taken the time, on two previous occasions, to fill out this same form, only to receive no response. Finally, I am not faced with these issues while shopping at your competitors. I have provided my mobile number below.

Please feel free to contact me via email or mobile. More importantly, please just make contact!
Sincerely,
Jennifer A.

I was purchasing some items from your store in Plainfield at 600 Park Ave., and there was one item that didn't have a price, so your employee Nana— that's what she told me. Her name was said that it only rang up a penny.

I said, 'OK, well, I'll get two of them.' She said, 'No, you can't purchase them because they're only ringing up a penny,' so I said, 'OK.' That means you're gonna buy them. She said, 'No, I'm putting them in the back.' I guess she thought I left the store, but I was still there, so she brought them up to the register to purchase herself, but she saw me and tried to hide them. I took a picture and asked the cashier her name, and then she yelled in the store, 'Why do you gotta know my name just 'cause I wouldn't let you purchase the items?' I said, 'Because I'm calling corporate.

Please, someone contact me at 908-361-****. Melissa Graves, thank you.

I went into the store on the understanding that I could get three 12-packs of soda for $12 with a coupon. I couldn't find the coupon in my mobile app.

When I asked for help, the employees tried but said that this happens often. The advertisement says there is a coupon, but there isn't one. Today is April 4th. The sale was for March 30 to April 5.

The last time I used a related clipped coupon was February 24. I find it frustrating and insulting that a company would knowingly false advertise a sale without releasing an updated coupon in the mobile app. I told the wonderful cashiers that I would be escalating this issue, which is out of their control.

I intend to see that through. What a terrible experience for me as a customer and for them to deal with as employees.

STORE #00940 Angier, N.C.27501

3-20-25 Thursday Stopped by the Family Dollar Angier,N.C.27501

I went over to the Baby Dept. looking for Diaper Wipes and on the end of the shelf were the ones I needed.

Shelf said $8.44 a box. There were 9 boxes . I got one 336 wipes. Take to regerstr it rang up $14.99 I question told lady were it was on shelf she laugh no way is that the price.One lady walked back to shelf I followed she seen 9 boxes it said 8.49 box I did not get any told them I was not try to steal again lady laugh.

3-21-25 14:00 went back to store and half was gone half was there got my purchase and said pamper wipes must be on sale she said no there$14.99

3-22-25 @***.54 Saturday went back up there all but one case was there on the shelf for $8:45 This is sad I feel as if I should have received my box because if there were not $8.45 someone should have had a sign or moved them to the correct spot.

So they did not move, so 8 boxes were sold for $8.45. I was told by worker in store

Somebody got a steal for $8.45

Thank you for reading this post!!!

I walked into the Family Dollar Located at 1939b NW 9th Ave, Fort Lauderdale, FL 33311 to purchase the advertised wipes online that specified as in store purchase sale price & the cashier who was stocking up at the line told me that it's not on Sale & she had a huge attitude with it. She then called another employee (don't know for what reason since she already claimed to scan the price) who was stocking up merchandise to ask him as well.

These people have no customer service etiquette & on top of that Family Dollar has advertised different prices from what they are..

I was going to buy other items but was so displeased with this I just left and took my business else where! I called customer service but no one answered and then the call just dropped while you wait!

On 4/29/25 I went into the local Family Dollar to purchase some clothing for my child,and while I was picking out the items that I wanted to buy,I was approached by the store Manager Robert Flores,he stated that he had warned me before that as long as I am still in a relationship with my fiance that I would not be allowed on store property,and since I was clearly still in the relationship,He told me to get the *** out of the store and that I was not to Ever come back onto the property, He then pointed his finger at me and very loudly announced to the other employees and customers that and this I QUOTE " This one this person is not allowed in this store or on this property again she is banned from here permanently,because of his right to refuse service to me because of a disagreement he has with my fiance that is in no way related to the store. However he had no right to treat me the way he did and it is grounds for a lawsuit against Family Dollar in which I am currently seeking legal council and very much intend to proceed with a lawsuit for DISCRIMINATION,AND PUBLIC HUMILIATION AGAINST FAMILY DOLLAR For the actions of this stores employee (MANAGER). I DID NOTHING WRONG AND HAVE ZERO INVOLVEMENT IN THE MATTER BETWEEN MR.FLORES AND MY FIANCE WHICH HE HAD ZERO RIGHT TO TREAT ME THIS WAY WHEN I WAS NOT AND HAD NOT DONE ANYTHING WRONG.