Family Dollar
Family Dollar Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 1595 Family Dollar reviews; consumers are mostly dissatisfied. 5% would likely recommend. Rating distribution shows about 75% unfavorable. Most reviewers request refunds and cite poor customer service and refund or exchange problems.
Key Takeaways for Future Customers
- Expect convenience of location but be prepared for customer service issues and pricing or shelf tag discrepancies.
- Keep receipts and documentation when seeking refunds or exchanges.
- Family Dollar reviews often mention unresolved customer complaints at corporate or store level.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude or discriminatory staff.
- Pricing mismatches at checkout, coupons and app discounts not honored, and refund delays.
- Store hours, staffing, and management responsiveness reported as inconsistent.
Positive Feedback
Many reviewers value proximity and convenience; a few locations receive praise for helpful, kind staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 1595 Family Dollar reviews; consumers are mostly dissatisfied. 5% would likely recommend. Rating distribution shows about 75% unfavorable. Most reviewers request refunds and cite poor customer service and refund or exchange problems.
Key Takeaways for Future Customers
- Expect convenience of location but be prepared for customer service issues and pricing or shelf tag discrepancies.
- Keep receipts and documentation when seeking refunds or exchanges.
- Family Dollar reviews often mention unresolved customer complaints at corporate or store level.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude or discriminatory staff.
- Pricing mismatches at checkout, coupons and app discounts not honored, and refund delays.
- Store hours, staffing, and management responsiveness reported as inconsistent.
Positive Feedback
Many reviewers value proximity and convenience; a few locations receive praise for helpful, kind staff.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Family Dollar put prohibitive conditions on contacting their corporate or district managers. Hence all customers and the public in general are prevented from resolving any issues that may impact them.
- - Family Dollar noted my GO2bank Visa purchase and license number.
- - The cashier said a card was turned in after I lost it; the manager wouldn't reveal the number.
I purchased a GO2bank Visa card. Family Dollar made a note of the purchase and included my license number (for security reasons and to protect my GO2bank purchase).
When I needed to retrieve that information because I lost my card, the cashier looked into the list and found the box and said someone turned it in. But the local manager said someone claimed the card, but he would not let me retrieve the card number from his ledger of Visa card purchases.
- Convenience
- High turn over and restrictions contacting corp management
User's recommendation: There are scans regarding Card purchases and EBT card uses.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
- - Display advertised any 2 for $8; prices not honored.
- - Cashier rolled eyes as prices wouldn't scan.
- - Managers refused to override; customer walked out.
Went in Family Dollar saw 2 cardboard displays, one for pet treats and another for Gain laundry products. The display clearly showed any 2 items for $8.
When items failed to ring up correctly, I questioned the cashier, who rolled his eyes and said, 'Oh well.' I asked for management and said they need to honor their displays. They kept me in the store forever after both assistant managers refused to honor the prices and said he couldn't override it. It would have to be a manager. I'd have to come back tomorrow.
Then the phone rings. It's the manager. They're talking all in Spanish about the prices, trying to make excuses to decide I needed a coupon, and clearly nowhere on the display mentioned anything about a coupon. I got so frustrated.
I told them to just keep my whole order. I wanted nothing and walked out.
I was treated like I did something wrong. They were so rude to me when all I did was want them to honor the prices as posted.
- Good prices and products
- Horrible management and customer service
Preferred solution: The items for the posted prices
User's recommendation: It’s difficult because I like Family Dollar and I don’t wanna tell me what to avoid it but management thereI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Macon, Georgia
The store manger Kia shows...
- - Accuses Kia of hiring discrimination.
- - Claims closing times differ from posted hours.
- - Alleges staff smoke near the store entrance.
The store manager Kia shows discrimination with hiring employees. You have to be gay/lesbian/stud to work in the Family Dollar 3190 Mercer University.
She allows her employees to close at 9:30 PM when the sign says 10 PM. She allows her employees to smoke weed and cigarettes in front of the store.
She allows her cashier to walk off and let someone else ring a customer up if she doesn't like them. Kia is a very bad store manager and makes poor decisions with running the store.
User's recommendation: Go to another family dollar every since she had the store it has went down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook my money
- - Tried to load $80 at Family Dollar; funds didn't reach account.
- - Bank traced funds to GA Power bill; customer has no GA Power account; police called.
had my bank track the money they found it in someones ga power account, took the proof to 3 dfferent mangers. they wouldnt even look at it.never give the cashier atfamily dollar on hoston ave macon ga shes a theif and will steal you money to pay her friends/family bills
He stepped aside, and I gave the cashier my 80.00 and left. The money never made it to my account. My bank did an investigation and tracked the money, and it was deposited on a person's GA Power bill. I have never had an account with GA Power.
I went back to Family Dollar several times only to be yelled at and cursed at. The manager would not even look into it.
This past visit, I took proof from my bank, and still, they refused to look at it. I had to call the police and report it to them.
- Store is filthy
- Horrible customer service
Preferred solution: Full refund
User's recommendation: go to a different family doller
What does your receipt show?
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, New York
This store is awful
- - Prices aren’t honored and coupons aren’t consistently accepted.
- - Return experience was disrespectful; staff scrutinized my ID for minutes.
Unless I start getting some money I have lost there and start getting treated with more respect how I treat their employees then I am better off staying away. But my mom and my aunt love this store well what it use to be so sometimes it I hard to avoid.
They say that they don't allow coupon stacking, which they do. They have favoritism and a lot of false advertising. They’re very disrespectful; like today, when I went in there trying to return something, the woman treated me like I was a piece of crap. She was acting like I did something wrong while trying to return this hair product that I didn't even open.
She was trying to open the box to see if I actually took the shot, and then I asked her for something else.
She asked for my ID and stared at my ID for at least four minutes, pretending as if I would’ve given her a fake ID. It was really awful and discriminatory.
- Some nice staff
- Everything especially rude staff
- False advertisement
Preferred solution: Full refund
User's recommendation: Do not shop there
Loser
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer relations
- - Leavenworth location may tow my vehicle if I don’t move it.
- - It has been there for more than an hour.
- - I parked there on advice from Together Inc. next door.
Im at the Leavenworth location and they are threatening to tow my vehicle if I didnt move it and it has not been there for less than an hour because Im at the together Inc. right next-door to it and they are the ones that told me to Parkette there and theyre threatening to tow our vehicles
Report employees
She said that I am banned from shopping at the store for using the restroom. Is it really right for her to say that?
Preferred solution: Apology
User's recommendation: I used the rest room at the branch at Iverson and 23rd Park way and after that one of the employees came out and tell me that I am band from her store in which I often shop at. Is it it right?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been putting up with a rude and racist employee for a long time.
- - Long-time customer reports rude, racist staff.
- - Store on Summer Ave, Memphis 38122, is unpleasant.
- - Customer may file a complaint in Memphis courts.
I have been putting up with a rude and racist employee for a long time.This woman has me fed up with her mistreatment of me, my children, and my grandchildren. I've been a customer of this store for many years, but ever since this woman started working at this store, located at #03537-**** on Summer Ave, Memphis, Tennessee 38122, it's been unpleasant to go shopping there. I hope you take action on this matter; otherwise, I will be forced to file a complaint in the Memphis, Tennessee courts.
Preferred solution: Apology
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Verified Reviewer |
Tempe, Arizona
Cash put back on debit card
- - Wrong prepaid card received; refund should be issued to the prepaid card.
- - I have the card and receipt but the store won't process the return.
It's *** up because I accidentally ended up getting the wrong prepay card and the policy of family dollar is to return money on prepaid card ...I have card and receipt and need my money and the store should return but can't be bothered by a customer who needs them to practice the policy of family dollar but could careless ...it's not customer friendly
User's recommendation: Avoid needing from y'all don't put your self in a situation where y'all in up control of customers money because they don't give a *** if you need your money....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPricing and store app issues
- - Coupons, deals, and cashback tagged in the app aren’t discounted at checkout.
- - Electronic coupons show as applied but don’t process at register.
I sit and go through my app and tag coupons, deals, and cash backs only to get to the register and find things not discounted or the electronic coupon did not process even though it shows applied in the app. When questioning the issue, I get told that this is not the only time it's happened...
you're not the only one. Then the cashier/manager can't explain it.
- Prices are great when accurate
- App and store price conflict
- Keep receipts and fight
Preferred solution: Full refund
User's recommendation: Check your items, receipt and app before leaving and good luck getting it fixed.
New Orleans, Louisiana
Employees are not trust worthy.I will not return
No one never answered customer service and family dialogue, and it is sad. People are spending thousands of dollars in their stores every day and they were not helpful and they are not good consumer.
Minneapolis, Minnesota
File a complaint on one of the stores
- - The Dollar General on Melton Rd in Gary, IN opens late.
- - Staff rude; doors won’t open without a cashier.
- - Aisles blocked by U-bolts.
This Family Dollar on Melton Road in Gary, Indiana, is never open on time in the mornings. Also, the staff is really nasty to customers, and managers tell customers they can't open the door without a cashier.
If they are the manager, can't they run the register? This store always has U-bolts in the aisle where customers can barely shop. Staff smell like marijuana; it's ridiculous.
If the store is supposed to open at 8, why is it always 9 a.m. or after?
- Price and quality
- Employees store never stays clean
Preferred solution: Better store management and employees they are rude.
User's recommendation: Don't go there
Atlanta, Georgia
The prices on the merchandise is lower than the price you're charged at checkout. That's why I will ne er shop there again.
The cashiers say that they can do nothing about the prices being different. The company is changing the prices in the computer without informing them.
I don't care! I'm never shopping there again.
Saint Louis, Missouri
No use of restrooms
- - Restrooms should be available; I needed to use one.
- - Three Family Dollar locations refused restrooms.
- - I put back items I planned to buy.
Sometimes people have to use the restroom. I've been too 3 different Family dollar locations and they refuse to let customers use them.
I put back the items I was going to purchased because I refuse to do business with companies like yours. Not allowing someone the use of a necessity means you don't care.
- Sometimes cheaper prices on certain products
- Ignorant employees
- Not being able access to restrooms
Preferred solution: Have your stores allow customers use their restrooms.
User's recommendation: Let them use the restroom.
The only businesses that are required to have public bathrooms are ones that serve food. There is a cost associated with having a public bathroom, and employees should never have to let the public use their bathroom.
Not only is it a liability issue, but if you let one person you have to let everyone--and bathrooms that are open to the public are gross. If you want to use a Family Dollar bathroom so badly, get a job there.
Pricing of merchandise
- - I had the same thing happen to me.
- - They are short-staffed and it's a mess.
- - Pricing wasn't updated.
I had the same thing happen to me. They are short-staffed.
It's a mess.
I thought the customer was always right... When asked about the pricing, I was told they didn't get a chance to update the price.
- Variety of merchandise
- 1 cashier
Preferred solution: For them to fix the pricing issue
User's recommendation: Be mindful of prices
Mesa, Arizona
Company has no scruples when it comes to how they run their business.
- - Email promised reimbursement up to $100 on the next order.
- - My $124 order was charged; I ended with $14.35 credit after a 7-day login.
I was sent an E mail stating. I would get reimbursed up to $100 for the next order I placed.
OK so my order was for $124 taken out of my account. Then I'm told I have to log in for the next 7 days and get some of the $100 reimbursed each day. As it turns out I end up with $14.35 in credit. I try to use it and find out I have to place a minimum order of $20.
I do that and they picked 1 item deducted it from my credits and said I had $7.32 left in credits. When I placed another orge
About
,
Family Dollar Stores, Inc. is a large retail company. It was founded in 1959. Its headquarters is based in Matthews, North Carolina, United States. Family Dollar offers a broad range of products under the following categories: Cleaning Essentials, Baby Care, Home Décor, Household Products, Mobile Phones, and many more. The company also provides a number of services. They include: Incomm, AARP Swipe and Save, American Express Serve, and PayNearMe. All products are available in stores only. The company does not offer their merchandise for sale over the Internet. Family Dollar accepts returns within 30 calendar days of receipt for a full refund or exchange.
Family Dollar is ranked 168 out of 1257 in Supermarkets and Malls category
USA
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While they are wrong. NO IS NOT THE SAME AS RUDE
You weren’t in the store you didn’t see how they treated me and the things they said to me I was being kind by just saying rude!! they were wrong and rude. Believe me don’t second-guess what I said I was there you were not.
I doubt that they were rude to you kiddo and I doubt you were kind. Kids like you often mistake no for rude.
Seriously I’m 63 years old!
She maybe 63. But she behaves like a toddler.
The point is you are mistaking no for rude.
you can buy things elsewhere and dont think prices are negotiable
Prices are what they’re posted. I’m not negotiating anything two for eight dollars is two for eight dollars.
What are you talking about?
Nobody’s negotiating. I’m not at a farmers market fool
Well said
This seems to be an ongoing problem in every store. The good thing is that nowadays there are so many "discount" places around the Gvl/Sptg area to shop in, just keep a growing list of places like this and don't shop there anymore.
ALSO, with the availability of corporate addresses and CEO's email addresses, we should all be sending messages or LETTERS to them explaining exactly what happened in the store--which store--and the person's name that said they couldn't adjust the price to the correct one. I give credit to the person who wrote the original complaint here and leaving all of the stuff she was planning to get!
I didn’t fake the picture that’s what was posted and that’s what should’ve been honored. Whatever happened to the customers always right especially when it’s obvious I was right.