Family Dollar - Manager refused to honor price of sticker that was left up past sale
I went in to family dollar store #3147 I believe.Its located on black river blvd in rome ny.
I was getting laundry detergent. The Xtra detergent had tag in front of item that said was$6 now $4.75. I immediately was interested. I went to cash out and salesclerk couldnt get it to work.
He then noticed in small print (of course) that it was the sale from last week. I honestly didnt notice it and dont think about it not being on sale still b/c I wouldnt expect the sale ticket to still be showing. He said he cant over ride it. I asked for a manager bc i wanted the soap for that price that was on it.
The mngr came and tried but it didnt work he said why isnt this going through? The clerk informed him of the date. I explained that the sale sign was clearly up in front of the soap and that was one of two left which made me realize they were gone due to the sale. He quickly refused to honor the sale price and continues to ask how im going to pay.
He said we cannot physically over ride it. I said I will purchase at the sale price thats false advertisement, I work in retail and would never deny a customer if I made the mistake of leaving the sale sticker up. I am very disappointed as to how I was treated by that manager. Was it worth losing my business for the measily $1.25.
It was the point of me coming in for a sale and was refused it.
I have never written a bad comment about a store or person ever.I was so highly upset with how I was treated in this instance that I had to make it known to your office that manager is not an asset to the company if anything its a negative attribute.
Review about: Xtra Laundry Laundry Detergent.
Reason of review: Pricing issue.