Marianna l Vpf

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I'm upset with an employee

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I was followed around the entire time by an employee, from the second I entered the store to the second I paid for my things and left. Disgusting.

Won't be returning for that kind of treatment. I make triple what those employees make and have absolutely no reason to steal, yet I was followed around like some kind of criminal. I called family dollar to try to tell them about the experience and no one picks up. They are impossible to reach.

Even using your company I am unable to get a response. Horrible customer service from both store employees and corporate. Those employees were even changing clothes to pretend they were customers! I saw it with my own eyes.

Workers pulling several different sweatshirts over their red workshirts like they were some kind of private investigators on a major case.

It was absolutely ridiculous. I might write the BBB it was such a disgrace.

View full review
Pros:
  • Cant think of any there are places with better value
Cons:
  • Employees treat random people like thieves
  • Wont even give you a receipt if they dont feel like it
  • Corporate is impossible to reach

Preferred solution: Want my receipt.Charge doesn't match products chosen.Sketchy.I put in my phone, they should have purchases on file.Unable to contact company to let them know situation.Issue occurred at 6429 rising sun ave, PA but not on list below

User's recommendation: Don't go here. Period. If you must go, arm yourself with a camera IMMEDIATELY so you can expose them.

8 comments
Guest

Forget all about the BBB ; they are privately owned and have no legal authority. None.

Anywhere. Ever. They will take your report and allow it to be reviewed by other consumers, but that is all. It is privately owned and supported by "member" businesses who want that little foil sticker for their cash register or front door.

It exists for self promotion yet has become an urban legend regarding its ability (ne : lack thereof) to represent consumers or execute legal actions. It's the tricky name and logo that people fall for. Employees are allowed to follow you around, throw you out, anything.

Their inventory shrinkage is probably horrible and the minimum wage folks instructed to watch everyone or lose your job. Don't be such a snowflake.

Marianna L Bzl
reply icon Replying to comment of Guest-2507824

Actually if you do your research the BBB is very helpful when a business screws you over. Don't be such an ignorant troll.

Talbot Ses

What is a disgrace is you thinking that you are better than them because you make more money than them.

Talbot Ses

So you think that because you make triple what they make you are a better person? Why else would you brag? Making more money does don't make you a better person, or less likely to be a thief.

Guest
reply icon Replying to comment of Talbot Ses

Big ego from small person.

Talbot Ses
reply icon Replying to comment of Guest-2507823

The only person that has a big ego is the OP..The OP admitted that they were followed around because they have the habit of trying to hook up with underaged..not because they are suspicious of theft. They are the small one with a big ego.

Marianna L Bzl
reply icon Replying to comment of Talbot Ses

Don't project your sick thoughts on me. If you think like that, it means you are the one that likes the underaged.

Marianna L Bzl
reply icon Replying to comment of Talbot Ses

I looked at your profile and it seems you have a habit of trolling people. You must be such a sad little person.

Such a shame. You go on this site in the middle of the night cuz you're so sad and angry with your own life that you feel the need to attack random strangers. You're probably some middle-aged, beer-gut having, angry little unmarried lonely man who's just angry at the world and wants to make the world angry. I bet you won't post your social media so we can take a look at the man who's so much better than all the rest of us.

Your weird.

And you need therapy, not an internet connection. LOSER.

View more comments (7)
Anon1324

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Verified Reviewer
| map-marker Fort Wayne, Indiana

Illegal activities

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Original review Sep 29, 2023

I was a assistant manager for Family Dollar at Rudisill and Broadway location in Fort Wayne Indiana I Not only was bullied harass discriminated and retaliated against when I got a hold of the quote on quote Integrity matters where there's no fear of retaliation hotline which cause exactly that my manager refused to listen to me whenever I try to mention the sexual harassment on top of the discrimination and everything made from not only him but the coworkers but I was forced to sign a document or a write-up a final write-up I had no idea of any other write-up so I have not signed any other write-up I have never received a write-up in any job that I've ever worked until after I started trying to call HR about the situations that have been going on I worked almost a 15 hour shift during a remodel from 3:00 p.m. as the one assistant manager left early leaving the remodel crew by themselves all the way up until 8:30 a.m. without a break I have only taken about six breaks Within the three or four months I work there since June 14th not only that but it was brought to the manager's attention that one of the co-workers was leaving work to go by *** and would be gone for hours at a time they also know or knew that this coworker was smoking it in the store building he also knew that many other employees including himself was taking damaged items and putting them in their vehicles or taking them home some not having been even damaged and nothing was done about that there was screaming and cussing going on in the store while open which nothing was done about but when I was left alone with medical conditions in which I was not able to be in a store by myself and I was on the phone with HR and my district manager a customer and an employee supposedly both twisted my words around to explain that I headset that this manager said it was okay for the associate I previously mentioned was allowed to stay in the store after hours and sleep there when the store was closed now I did not want to go this route and I loved working for the store besides the management but I'm going to start taking legal action if I cannot get a hold of anybody I apologize but not only did I receive psychological trauma to where I was afraid on anything I did because they would use it against me I was afraid to leave my bag around anyone because I found my stuff scattered across the floor and I've had things stolen Not only was I afraid to say anything to anyone but it caused me complete and utter distrust in anyone higher up so between the discrimination and the illegal activities and everything taken against me as retaliation with the last 2 weeks especially not even including on when I first started working here I will pursue to file charges if actions are not taken for how they have wronged and did me there were times I was stuck on register the whole entire shift yes I know that register is one of my assigned duties but with my medical conditions which everyone knew about and that I have mentioned on multiple occasions if I have to use the restroom I cannot just wait I have to go and I'm not about to leave up front and use a restroom when my coworker is nowhere to be found even though I had messaged them and said and explained I had to use a restroom I was forced to hold it for over 2 hours which caused more health conditions and issues the way that I was treated since I got into the store and how many times I have expressed my concerns I can't stress enough that I somehow will find a way to press charges the hostile environment along with how they environment is around and the mess and the safety issues especially here recently OSHA will also be getting involved if I cannot talk to someone from corporate about the situation I am not the only employee that has been harassed and bullied out of the company from this specific store and location and team I have over 100 screenshots of harassment bullying inconsideration to disabilities on top of inconsideration to an employee psyche and mental health the photos below attached are the safety hazards that we have had to work in multiple times I apparently didn't have enough characters to say everything I wanted as a solution I want closure that this will never happen again to anyone else I want closure that all the psychological trauma on top of how I was treated to stop I want to be able to call HR and not risk what I had to go through what would I like to get I would but I would like is for corporate to call me someone higher up than HR someone higher up then district manager someone higher up the manager someone that I know I can trust to get something done about a situation what I want is for a company to take employers concerns seriously I want to be able to call HR and not worry about the whole world Crashing Down because as this whole situation panned out I became suicidal I wasn't going to because my kids and my family are more important but they're bullying and their abuse and their hostile environment cause me more mental health issues than I had previously now what I want is my rights as a human being on top of an employee or having been an employee compensation for how it destroyed my family life my mental state everything in my life has crashed because of this the actual address as I couldn't find it in the list is

View full review
Loss:
$1000
Pros:
  • Affordable
  • Product availability
  • Products
Cons:
  • Management
  • Being turned away
  • Family dollar is a good store with bad customer service

Preferred solution: I want compensation for all the mental trauma they did location 102 East Rudisill Boulevard Fort Wayne Indiana 46806 as well as when we helped out at Broadway which is 2011 Broadway, Fort Wayne, IN 46802

17 comments
Vineta Bwi

The person who said she is entitled to a settlement and more. NO.

She admitted that she lied about being harassed. The only reason she confessed was they had proof of her lies on camera.

Lamontae Pmf
reply icon Replying to comment of Vineta Bwi

She is entitled to nothing. She is not a good employee if she bashes her store and the whole company. She needs to grow up needs to grow up.

Guest
reply icon Replying to comment of Lamontae Pmf

Vineta and Lamontae are the same person. You are always doing this: replying to yourself, because few people here agree with you. You have to make it look like you have support.

Vineta Bwi

Guest-245**** She is NOT entitled to a thing, she lied about the harassment, well she was forced to since they had cameras. She lied about the harassment just so she can get money from them.

Vineta Bwi

Did you not admit that you lied about being harassed just to get a settlement SMH.

Lamontae Pmf
reply icon Replying to comment of Vineta Bwi

I saw that as well. Why did they delete that post?

Vineta Bwi

Guest-245**** She is NOT entitled to anything. She is a fraud, and a thief and she admitted that she lied about being S harassed just to get a payout.

Guest

Yes Family Dollar store is as bad as an employer can get. I have worked there and all they want is for you to do twice as much work as you get paid for.

But then they close when nobody will work. Because these managers aren't going to do it.

They should hire robots to do the work as a human. But I realize that would cost way more than what these *** stores are willing to pay.

Raia Giy

You want compensation INSTEAD WORK FOR YOUR MONEY.

Anon1324
reply icon Replying to comment of Raia Giy

I did work I killed myself for that company any they treated me like trash

View more comments (16)
Lauren M Igq

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Verified Reviewer
| map-marker North Augusta, South Carolina

Bad customer service

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Family Dollar - Bad customer service
Original review Feb 03, 2024
My coupon didn't come off, and they said nothing they could do for that and couldn't give me corporates number! You could hardly get to shelves and walk down some isles because of boxes everywhere
View full review
Pros:
  • Coupons
Cons:
  • Bad customer service

Preferred solution: Full refund

Tammy L Jee

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Verified Buyer
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Verified Reviewer
| map-marker Plattsburgh, New York

Employee at your store yesterday….

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Family Dollar - Employee at your store yesterday….
Family Dollar - Employee at your store yesterday…. - Image 2
I didnt think that they put my discount on my order after putting my phone number in. I said to my son Ill have to look at the receipt. The kid at the cash register said oh yes we did. Check your receipt. Your Discount is there. Very rudely saying that. The kid has no manners whatsoever, but I was talking to my son about it, and he just decided to put his word two words into it
View full review

User's recommendation: Don’t say anything about the discount in front of that kid work. He should have a manager by him while people are checking out. He is very rude. He should be retained. I’m a manager and you don’t treat customers that way.

Charita P Ejt

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Verified Reviewer
| map-marker Riverdale, Illinois

Sale refused by Store associate

Family Dollar - Sale refused by Store associate
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Family Dollar - Sale refused by Store associate - Image 3
Family Dollar - Sale refused by Store associate - Image 4

I was in the store to purchase some items. I use your Family Dollar app scan my items.

It was a cheaper price through the app. And then it was on the shelf and the Clark refused to give me the price that it stated in the app. They said that we can't use the app to scan for prices. But it is the Family Dollar app called the manager over manager refuse.

To adjust the price in short about the cereal on the shelf for $5.25 in the app. It was $4.75 they wouldn't w change the price. I had maybe 4 items that needed a price change and they refuse to do it.

Store #0634* *** W 144th st Riverdale IL Can someone please explain to me why the app has different prices than in the store? And if the app is for the customers to be able to scan the product , why can't we get the price that is listed in the app?

View full review
Pros:
  • Convient location
Cons:
  • Friendly associate

Preferred solution: Gift card to return and a prive match from the family dollar app should be accepted.

Emma S Ozf

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Verified Buyer
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Verified Reviewer
| map-marker Buffalo, New York

About a return that I couldn't return so false advertising

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Family Dollar - About a return that I couldn't return so false advertising
Family Dollar - About a return that I couldn't return so false advertising - Image 2
Family Dollar - About a return that I couldn't return so false advertising - Image 3

I am very upset I purchased a Cabelas gift card for $50 at Family Dollar on Sheridan Dr., Buffalo, NY last week I no longer need it because my sister bought the same thing for my father for his birthday. I looked online before I went into Family Dollar and it said if you were with in the time limit of 30 days and you have your receipt.

You will be able to exchange everything even gift cards so I dont understand why they couldnt put it back on my credit card. I understand that it did say you cannot get cash back anytime with returns but I dont understand why they couldnt give me a credit on my credit card for $50.

View full review
Loss:
$50
Pros:
  • Cheaper than most stores

Preferred solution: Full refund

User's recommendation: Be careful when purchasing store or restaurant gift cards not just the money gift cards! It says online you are allowed to return your items including gift cards as long as it’s within 30 days and you have your receipt. They did say no cash refund but I paid with a credit card and it would be very easy for them to just give me the $50 back on my credit card so Just keep me his in mind!

2 comments
Guest

What's wrong with your dad having $100 to spend at Cabelas? I have never heard of a gift card being refundable/returnable.

Guest

It definitely does not say anything close to that. It says “Gift cards, prepaid financial cards, tobacco and alcohol products cannot be exchanged or refunded.”

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Joseph O Aoo

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Verified Reviewer
| map-marker Tulsa, Oklahoma

I can't get my money back off these Google Play cards gift cards. I've tried to contact Dollar general or family Dollar Dollar general I got positive result after about a month I got a refund but from

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I can't get my money back off these Google Play cards gift cards. I've tried to contact Dollar...
I can't get my money back off these Google Play cards gift cards. I've tried to contact... - Image 2
Is this gonna cost me $?I could use the assistance but I'll fight it alone if my $s are involved! I hate to sound like that but I really can't afford anything right now since the pandemic has been really hard on me working on my own with my own company people are just cheap or just can't afford it. I do appreciate the offer if nothing else. With whom am I speaking messaging
View full review
Loss:
$20
Pros:
  • Family dollar good prices and selection
Cons:
  • To be able to get ahold of customer service

Preferred solution: I just want to be able to spend my money. A full apology for the headache wouldn't hurt but the main thing is I want my money back

User's recommendation: Don't buy gift cards from Dollar general or family Dollar. My fight right now is with family Dollar but I've had the same result with Dollar general. I had a copy of the receipt along with these photos of the gift cards but somewhere along the line it has been misplaced deleted something I'm telling you I'm not bsing if you bring the barcode or somebody runs the barcode I'm sure that they can tell that these haven't been spent and if they are 2-$10 Google Play gift cards

Mary B Fzx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Grove City, Ohio

Gift card issue

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Family Dollar - Gift card issue
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Family Dollar - Gift card issue - Image 3
Gift card would not work. It took forever for the company to allow the cashier to issue me another one. It worked right then but when I returned to use the remaining balance on it, it no longer worked AGAIN! I NEVER WANT ANOTHER GIFT CARD FROM FAMILY DOLLAR! Can not recommend any friend or family to get one either!
View full review

User's recommendation: Do not trust Family Dollar!

Chrstapher G

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Verified Reviewer
| map-marker Worland, Wyoming

Online advertising price and store location price

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Family Dollar - Online advertising price and store location price
Online app price said 7 dollars shelf tag said 7.45 rang up at higher price and mangers excuse is I never got shelf tags for it also there was no coupon to clip for this item in there app
View full review
Pros:
  • Know how to be dishonest
Cons:
  • Customer support phone number is a joke

Preferred solution: The item I wanted at the lower price but management said there is nothing he could do so I didn't even buy them just walked out

User's recommendation: Find a more honest company

Patricia S Xjy

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Verified Buyer
| map-marker Camden, New Jersey

Smart coupons

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Family Dollar - Smart coupons
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All smart coupons didnt give me my money off and manger from family dollar just told me to call corporate
View full review

Preferred solution: Full refund

Featured
Sandy M Ixt

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Verified Buyer
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Verified Reviewer
| map-marker Corona, California

Employee Put his hands on me and my Fiancé

Yes, this happened on Sept 4th, 2023 and the location was on Patton Ave in Asheville NC. At 6pm in the evening.

Myself and my Fiancé was shopping for my son some school supplies and a couple pairs of pants and they did not have the right size so I decided to just go to a different store. On my way out I saw they had toothpaste for a $1 a tube and I bought one tube. After I paid for it, the employee started staring at me and looking mean and angry. I asked him was he alright and he said, *** No You need to open your purse NOW.

He was screaming at me the whole time. So I let him look into my bag and he didnt see anything cause I didnt steal anything. I literally opened it up right in front of everyone in the store and everything and then he was like thats *** Loud and very aggressively. Then he turned towards my fiancée and said give it up buddy or Im going to beat your *** And then he got in his face and started pushing him.

He also got in my face as well and trying to make me give him my purse and I stumbled and fell also. He then followed us outside to our vehicle and he tried to get our tag # and took a picture of it. I told him I was going to call the law and then my fiancée came up to him and told him not to get into my face anymore. Or put his hands on me.

N thats when he started fighting my fiancé. He push him down in the parking lot and stole my fiancés hat when it fell off his head whenever he pushed him down. N my fiancé was like give me my hat back and he threw it on the ground and tried to punch my fiancé in the face several times. I called the law and I hollered it out that I called the law and he finally stopped trying to beat on my fiancé.

My fiancé has stage 3 stomach cancer and has been in treatment for months. And is sick and under wait. If he would have been better then he wouldnt have got the upper hand on him. The employee even called me and him names.

I need help getting justice. Im going to go take charges out on him.

Asap. (BTW HE WOULDNT GIVE US A RECEIPT)-

(HE BROKE MY FIANCÉS CELL PHONE AND SHATTERED THE SCREEN WHEN FIGHTING HIM) PICTURE IS BELOW

View full review

User's recommendation: Stay away from that store.

7 comments
Guest

Spell out ‘and’.

Guest

I would write a letter to corporate and explain what happened. I would then file assault and battery charges against that *** and then file a lawsuit against Family Dollar.

That *** had absolutely no right to treat you like that!

I am so sorry that happened to you! Praying that you and your fiancé will have justice from this awful situation.

Guest

Write a letter to main office and describe incident without yelling, no vulgar language and just facts. How terrible you were treated.

You could go to court and file charges and win and compensation. So embarrassing and I'm so sorry for what you endured.

Guest

ZZZZZZzzzzzzzzzzzzzzz

Guest

Where’s a photo of this person who “attacked” you? Or the police report?

For someone so very ill with “cancer” your boyfriend sure is up for a good rumble!

Thanks for the laughs! Quite a funny story!

Guest
reply icon Replying to comment of Guest-2385512

OP said their boyfriend has stage 3 stomach cancer... they didn't say they were a vegetable lying in a bed.

Guest

What happened when the police came? Was he taken to jail?

Did you follow up pressing charges? Have you spoken to the store manager?

Have you asked for the regional manager's name and number? Have you contacted the corporate headquaters in Chesapeake, VA?

View more comments (6)
Michele R Qfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Store closed early

Family Dollar - Store closed early
Family Dollar - Store closed early - Image 2
This is a regular occurrence and is unacceptable.. One person isn't even recognized as an employee. While the other looks quite new.. I'm honestly kinda surprised to see your store manager back to working her own store for once. This is ridiculous.. You all just lost another customer, going to start shopping at Dollar General. They took the closed sign down, but here is a picture of your empty store, cause all customers are being shooed away.
View full review

Preferred solution: This needs fixed..

Pasha Nar
map-marker New Orleans, Louisiana

Bad customer services from manager n she’s not honoring store discount signs n she told me she didn’t have 2 honor her ringing up 1 to many item then what I purchase n she threaten 2 fight me

Complaint n I cashier refuse 2 honor price signs n curse n threaten to fight me she's a manager n said she doesn't give a *** if I call corporate I guess cus y'all will b closing n she had the security 2 put me out the store 4 no reason of mine
View full review

User's recommendation: Train them for better customer services n leave their home trading home n grant the customers the price that’s on the sign also threatens an make thing bad for everybody n the company make it known I was told customers r always rite she was very disrespectful

Delores R Wlu
map-marker Columbia, South Carolina

I guess they open the store when they feel like it.

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Family Dollar - I guess they open the store when they feel like it.
Family Dollar - I guess they open the store when they feel like it. - Image 2
The store was supposed to be open at 8 and the manager walked out of the store and told us that they aren't opening until 9. This is store 1735 on decker boulevard.
View full review

Preferred solution: The corporate office needs to send someone to store 1735 on decker boulevard because another customer said that they closed the store in the middle of the day

Lynette R Cau

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Cannot reach anyone regarding a return

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Family Dollar - Cannot reach anyone regarding a return
Family Dollar - Cannot reach anyone regarding a return - Image 2
Family Dollar - Cannot reach anyone regarding a return - Image 3

I have a return of a few items it's under $10. However I cannot find my original receipt which wasn't given back to me when I returned a previous item on same receipt as the items I'm trying to return now.

I do have a return receipt from that does list all the info from the original receipt. The original store says they cannot do the return.

I just would like to have the items returned & put back on my debit card I have a record on my debit card of the purchase as well. My name is Lynette & phone 602 596 **** I'm in Phoenix, AZ & store I bought the items is 1628 w camelback rd, Phoenix, AZ 85015.

View full review
Pros:
  • Convenience of neighborhood store to shop at
Cons:
  • Return policy

Preferred solution: Full refund

Featured
Jody J Lfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer complaintcomplaint/Information

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Family Dollar - Customer complaintcomplaint/Information
Family Dollar - Customer complaintcomplaint/Information - Image 2

Refused to let me am disabled man with a service dog shop with this backpack/ wallet on his back but allowed a women to shop and purchase items with her backpack/ wallet on her back than attempted criminal extortion and called the police on me for standing up for my civil liberties and my 4th amendmentdont t fon

View full review

Preferred solution: Apology

User's recommendation: Don't shop and dollar tree or family dollar anymore

4 comments
Guest

Someone "violated the United States Constitution" and you're happy with a lame 'apology' ? Wimp but not too disabled to pack up your dog and go shopping.

Store managers can toss anyone, at any time. Remember that it is private property.

Guest
reply icon Replying to comment of Guest-2457443

Incorrect. A store doing business must abide by federal and state laws.

Discrimination based on disabilities is against the law. Study before posting.

Guest
reply icon Replying to comment of Guest-2462224

Seems like the negative comment is the manager. I’m in nj and family dollar is the worse.

Dirty and never have anything. Go to dollar general

Guest
reply icon Replying to comment of Guest-2473229

Wrong. Please pay attention to where you are posting at.

This is a public internet forum for people to post reviews and complaints about tens of thousands of different companies and others may comment their opinions.

The people commenting state their opinions on a wide variety of different complaints about companies all over the world. They are not employees of said companies!

View more comments (3)

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